Terms & Conditions of Sell

This page contains Services and "Terms & Conditions" of the Sell on this store:

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information
Shipping & Delivery:

We have FedEx/DHL taking care of our International logistics with default shipping mode being C&F (Cost & Freight).

1) We usually Process and Dispatch orders within 5-7 working days from the date of payment receipt. In case of stock short fall or fresh order processing dispatch may take little more than the usual time frame.

2) Std. Packing, well packed in Aluminum Bottle (for 25ml - 5kg), HDPE / G.I Drum (for 5Kg - 180 Kg), use of bottles depends upon its availability.

3) Though the buyer is fully responsible for clearing his shipment from the destination Custom / Legal Authorities, still FedEx/DHL (Our International logistic provider) assists the buyer in delivering the shipment at his door steps ( at the given shipping address by the buyer) by fulfilling the required formalities at the destination customs on behalf of the buyer. In case there is any specific requirement by the destination custom / Legal Authority side, which is to be fulfilled by the buyer, then FedEx/DHL will get in touch with the buyer for the want of the same and the buyer is supposed to provide his full cooperation in the given situation.
In any case, if the required formalities are not fulfilled by the buyer and the destination custom / Legal Authority rejects the entry of the shipment, which results the shipment return back to origin (to Exporter), then in this case ALL the charges for shipment return up till exporter's place will be in the buyer's / consignee’s account.
Privacy & Security:

We will never share your information for any reason. Your privacy is always secure with us. Please contact us if you have any questions concerning the security of your privacy and personal information. We are reachable at sales@dbrexportsindia.com

For each visitor on our Web page, our Web server does not recognize any information automatically regarding the domain or e-mail address. We collect the e-mail address of those people and companies, who communicate with us via e-mail, aggregate information from those pages where consumers visit or access user specific information, and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for our internal review and development purpose only and is then discarded.

If you do not want to receive e-mails from us in future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.

Terms of Use Statement:
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended

Returns & Replacements:
Samples are available for testing our products before buying them in actual/Bigger qty. Since the products are meant for Health & Hygiene purpose, so to maintain our quality standard high, we do not accept retun or replacement also refunds. 
Though very very rare, still we listens to our valuable clients for any of their concerns if any and resolve it to the best of our ability.
Ordering:
Online: On our eStore 
Offline:  At sales@dbrexportsindia.com
Payment, Pricing & Promotions:

a)   PayPal 
b)   Bank Transfer (T/T) 

Viewing Orders:
Online order status can be reviewed under customer's login area on our store.
Offline order status can be obtained over support@dbrexportsindia.com
Updating Account Information:
Users can login to their admin area on our store and edit billing & shipping info.